What Legal means for account access
Our Legal position starts with eligibility: access depends on local law, your location, and the account details you submit. We ask for a working phone number before account access because that step helps us connect a request to the correct account. Payment records also form part
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of the account trail. If you use DANA, OVO, GoPay or QRIS, we match the wallet status and receipt details to the account before a balance change is processed. Bank transfer and virtual account records may require the same confirmation. We may pause an account action
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when information is incomplete, inconsistent, or subject to a policy check. Our Legal page explains how to ask about access, correct personal details, request data action, or raise a concern about a wallet record. Where local law permits, you can continue to the lobby after the
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required account steps are complete.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.